The Cultural Care Compass (CCC) has been developed by the Centre for Cultural Diversity in Ageing (The Centre) to support aged care providers to adopt culturally inclusive approaches and practices to meet the needs of culturally, linguistically and spiritually diverse seniors.
The CCC aims to guide organisations through articulating their commitment to inclusive services, developing systems that support inclusive services and ensuring that there is capacity to deliver inclusive services.
The CCC is directly linked to the strengthened Aged Care Quality Standards. In the past, the Centre adopted its Inclusive Service Standards (ISS). The ISS were a resource to assist aged care providers in the development and the delivery of inclusive services to all consumers and sat alongside the previous Aged Care Quality Standards.
The CCC is a maturation of the ISS however it places the strengthened Aged Care Quality Standards as the nexus to inclusive programming, and policy. This approach aims to support aged care providers to marry the strengthen Aged Care Quality Standards with an inclusive methodology so that inclusive approaches are linked to not only the auditing and compliance obligations of aged care providers but in all core operations of an aged care service.
The Centre recognises the strengthened Aged Care Quality Standards as more measurable, detailed and comprehensive. It acknowledges that the Royal Commission into Aged Care Quality and Safety identified focus areas for improvement with diversity being integral in all aspects of an aged care services from governance to service delivery including, food and nutrition, dementia, residential and clinical care.
The Centre supports the core values that older people’s voices and lived experiences are central to the strengthened Quality Standards and that there is a strong focus on:
- person-centred care
- the rights of older people
- care outcomes for older people.
Click here to learn more about the Cultural Care Compass Planning Tool
Click here to learn more about Inclusive Service Standards (ISS)