PICAC Forums and Conferences

Culturally Appropriate Care Forum - Advocating for a more inclusive aged care system.

The Partners in Culturally Appropriate Care Program (PICAC) providers from NSW, ACT and VIC delivered an online forum on 6 March 2024. Here are the recorded presentations and panel discussions.

Specialisation Verification Framework from a CALD Perspective


Advocacy for a Multicultural Aged Care Strategy

CALD Consumer Voices


Culturally Appropriate Care Forum Speaker Bios

Facilitators

Selen Akinci

Forum Facilitator

Diversity & Inclusion Strategic Partnership Manager
Multicultural Communities Council of Illawarra (MCCI)

Selen has years of experience in community development, advocacy, capacity building, and culturally appropriate service delivery in aged care. She migrated to Australia from Turkey in 2009 and worked as a Social Worker with Family Community Services and as a Behavior Support Clinician with an NGO. Her interests prompted her to move into community aged care. She has been working for the Multicultural Communities Council of Illawarra (MCCI) since 2017.

Welcome to Country

Facilitators

Uncle Shane Charles

Cultural Integrity Lead

Initiatives of Change Australia
Member - First Peoples’ Assembly of Victoria

Born and bred in Shepparton, Victoria, Shane Charles has worked in the education, justice, and cultural heritage sectors, most recently with the City of Melbourne. Shane co-chairs the Aboriginal Studies and Indigenous Strategies Committee at La Trobe University. He’s known for his work in cultural intelligence, teaching about the traditional wisdom and diversity of Australia’s First Peoples.

Specialisation Verification Framework from a CALD Perspective

Facilitators

Isolde Kauffman

Director

Aged Care Diversity and Inclusion Section
Australian Government
Department of Health and Aged Care

Isolde is the Director of the Aged Care Diversity and Inclusion Section in the Australian Government Department of Health and Aged Care. She has worked across the Department for over 20 years in Indigenous health, chronic disease, and aged care policy and program management roles, and her current role fulfils her passion for diverse cultures and promoting inclusive aged care that benefits the diversity of our Australian community.

Advocacy for a Multicultural Aged Care Strategy

Facilitators

Sylvia Wan

Senior Manager, Aged Care, Carer Support and Settlement Services (Social Participation Division) Southern Migrant and Refugee Centre

Sylvia has over 20 years of experience in community practice, predominantly within aged care, and currently serves on a Board of Directors for a residential facility. She is a recognised ACCPA (Aged and Community Care Providers Association) Innovation Manager. Sylvia is particularly passionate about empowering consumer voice, having successfully established consumer-focused groups in both the ACT and Victoria that drove service improvement as part of her previous roles.

Trauma-informed Care from a Multicultural Perspective

Facilitators

Rafik Tanious

Intercultural Practice Specialist - Project Officer

NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS)

Rafik has worked across the social ecologies of education, mental health, and social services with children and young people for the past 30 years both locally and internationally. He has extensive fieldwork experience working with children and adolescents with refugee backgrounds in casework, education, and counseling. Rafik has a continuing interest in trauma recovery, anti-racism, and youth identity formation and has developed racial literacy, and racial resilience programs for young people with refugee experiences and produced anti-racism films on Cabramatta for the NSW Premiers Department. Rafik currently works at the NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS) as a school liaison project officer, counselor, and trainer.

CALD Consumer Voices

Facilitators

Gail Jugow

Forum Facilitator, Education and Training Coordinator, Multicultural Communities Council of Illawarra

Gail has worked in social housing for over 25 years gaining vast experience in supporting vulnerable people. Gail entered the aged care career pathway in 2017 as a dementia care coordinator for the Multicultural Communities Council of Illawarra (MCCI) and then moved to TAFE NSW under the Ageing Home and Leisure stream. Gail has a Diploma in Dementia Care and Certificate IV in Training and Assessment. Gail is passionate about person-centered care and in particular care for older Culturally and Linguistically Diverse People.